Interact, communicate, manage and capture customer’s response 24*7 with IVRS
Interact, communicate, manage and capture customer’s response 24*7 with IVRS
Greet your callers with a welcome message and bring a human touch that gives a wonderful and positive experience
Welcome your callers professionally & configure multiple department agents, giving a seamless IVR experience without wasting your caller’s time
Allow your agents or users to login to our dashboard and access their call logs to track their performance and do follow-ups
Record every call with IVRS & monitor them to improve your team performance, call handling quality & productivity
Have your brand name as a Sender ID when you send auto reply messages to your callers to engage them on real time basis
Get IVRS API integrated with your CRM to track live IVR reports in your system
Enhance the customer experience by routing calls automatically to the agents who can speak in a language they are comfortable with
Configure the application as per your need and send thank you messages, notifications and other custom messages
Forward your customer call to the right agent or office etc. who can serve them correctly
If your customer’s call get disconnected during conversation, then it will re-connected to the same agent when he or she performs a redial
Run your Voice/SMS Campaigns and track all the messages with a detailed overview report in just one click
Create agent groups so that the workflow will be smoother, and the phone calls will be distributed accordingly
With IVRS multiple extensions features, allow your callers or customers to connect right person directly via single number without any reception
Let your customers or callers connect with your departments through single number and engage with the right person to enhance communication and to meet the customer’s needs
Engage your callers with Music on Hold features and share good news or anything when customer’s call is on hold
Choose your desired and fancy numbers from our list & get it activated instantly for IVR service
Explore user-friendly web interface which can be accessed from anywhere to configure IVRS setup, call flow and to modify it
Manage your contacts in an organized manner by creating groups and saving list of users for future reference
